Why Buy From Us – Authenticity & Warranty Guarantee

Shop With Complete Confidence

At H S Johnson, we understand that buying a premium watch is a considered decision. That's why we've built our reputation on trust, transparency, and exceptional after-sales care. Here's everything you need to know before you buy.

✓ Authenticity Guarantee

Every watch sold by H S Johnson is 100% genuine. We are an authorised UK dealer, which means:

  • We source directly from official brand distributors and manufacturers
  • Every timepiece comes with its original box, papers, and documentation
  • You will never receive a grey-market, parallel-import, or counterfeit product
  • Our authorised dealer status is verifiable — we're proud to stand behind every sale

Buy from us with the same confidence you'd have buying directly from a brand boutique.

✓ Warranty Coverage

All watches are sold with the full manufacturer's warranty, giving you complete peace of mind after your purchase.

  • Manufacturer warranty: Included with every watch — duration varies by brand (typically 2–7 years)
  • What's covered: Manufacturing defects and mechanical faults under normal use
  • How to claim: Contact us and we'll liaise with the brand on your behalf, or direct you to the nearest authorised service centre

As an authorised dealer, warranties we supply are fully honoured by the manufacturer — unlike grey-market purchases.

✓ What If My Watch Arrives Faulty?

In the rare event that your watch arrives with a fault, we'll make it right — quickly and without hassle.

For full details, please see our Returns & Refunds Policy.

✓ Delivery You Can Count On

  • Free next-day delivery on all UK orders
  • All watches are fully insured in transit
  • Dispatched in discreet, secure packaging
  • Tracked as standard

See our Shipping Policy for full details.

Frequently Asked Questions

Are you an official authorised dealer?

Yes. H S Johnson is an authorised UK dealer for all the brands we stock. This means your purchase is fully supported by the manufacturer's warranty and you're guaranteed a genuine product.

What if I change my mind after buying?

No problem. You can return an unworn watch in its original condition within 30 days for a full refund. See our Returns & Refunds Policy for details.

Is my payment secure?

Absolutely. We use industry-standard SSL encryption and trusted payment processors. Your card details are never stored on our servers.

Can I speak to someone before I buy?

Of course. We're happy to answer any questions about a specific watch, brand, or order. Get in touch via our contact page and we'll respond promptly.

Our Promise to You

H S Johnson has built its reputation on selling genuine watches, backed by real warranties, with honest advice and excellent service. We want every customer to feel as confident buying online with us as they would in person.

Questions? Get in touch — we're always happy to help.