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Returns

Returns Policy

We offer a 30 Day Return Policy. This means any item/items bought from us can be returned within 30 Days of purchase. Please note that returned item/items must be unworn, still have all packaging, tags attached and returned as new.

Under the United Kingdom's Long Distance Selling Regulations you have the right to cancel your order for any item purchased from H.S.Johnson, for a full refund within 14 days.

To cancel your Order please contact enquiries@hsjohnson.com with your order reference number in the title. If however your order has already been processed, you will need to return the order to us. The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. The cost of returning the item to us is your responsibility.

Please send back to:

H.S.Johnson

8 Anson Street

Rugeley

Staffordshire

WS15 2BB

United Kingdom

 

Exchange Policy

We offer a 30 Day Exchange Policy. This means any item/items bought from us can be exchanged within 30 Days of purchase. Please note that an exchanged item/items must be unworn, still have all packaging, tags attached and returned as new.

To exchange an item/items please contact enquiries@hsjohnson.com with your order reference number in the title. The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. The cost of returning the item to us is your responsibility.

Please send back to:

H.S.Johnson

8 Anson Street

Rugeley

Staffordshire

WS15 2BB

United Kingdom

 

Faulty Item Policy

We rarely have to deal with faulty items, but we realise it can happen and we are very sorry for the inconvenience caused and will remedy the situation as soon as possible.. If the item you received is faulty, please contact enquiries@hsjohnson.com with your order reference number in the title, details of the item ordered and the fault experienced, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You have 14 days from receipt of the faulty item to return it to us. The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. The cost of returning the item to us is our responsibility for reasonable postal charges as long as a fault is found.

 

Wrong Item Policy

We are only human and very occasionally get it wrong, we are very sorry for any inconvenience caused and will remedy the situation as soon as possible. If the item you received is not what you originally ordered, please contact enquiries@hsjohnson.com with your order reference number in the title, details of the item ordered and what you received and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You have 14 days from receipt of the wrong item to return it to us. The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. The cost of returning the item to us is our responsibility for reasonable postal charges as long as the order is wrong.

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