Order by 4pm for same day dispatch - We try to ensure all orders that are received by 4pm Monday to Friday are dispatched the very same day.
Missed Deliveries - If nobody is at home to sign for the parcel a missed delivery card should have been put through your letterbox with instructions. Please read the card carefully as most companies will return any undeliverable parcels back to the sender (in this case us) after 7 days. If your parcel is sent back to us as undelivered we will ask you to pay for the delivery of the second delivery attempt before we send your parcel back out to you.
Lost or damaged - All though very rare this can happen from time to time, if your order has not arrived or your item/s have arrived damaged please contact our customer service team as soon as possible on firstname.lastname@example.org